Appoinment Cancellation Policy


Please read this policy carefully.
We do understand that there are good reasons for cancellations. However, unlike brief medical appointments, it is challenging for a private practice to fill appointments with short notice. We value our psychologists' time, who dedicate significant time and care to session planning and preparation to meet the treatment plan requirements. Hence, overhead costs are associated with providing efficient psychology services to our clients. 
The aim of this policy is:
  • To reduce disruptions to the psychologists’ diaries and loss of psychologists’ time in preparation because of client late cancellations, late rescheduled and missed appointments.
  • Make sure that other clients do not miss out on the opportunity to access therapy.
  • Reduce the income loss as a direct result of client cancellations, late rescheduled and missed appointments. We are a private practice, therefore if a client cancels or reschedules late or does not arrive for their scheduled appointment the psychologist loses income.
  • To reduce the level of late cancellations, late rescheduled and missed appointments. If you are unwell, please contact the practice to cancel or reschedule your appointment.
For these reasons, we require all clients to agree to the following notice periods in order to use our service:
  • For 50 minute appointments, we require at least TWO (2) DAYS notice of cancellation, late notice of cancellation (less than 48 hours) will incur a $100 cancellation fee. No further appointments can be booked until this fee is paid. 
  • For an assessment appointment, we require at least  SEVEN (7) DAYS notice of cancellation
  • To fully cancel an assessment service, we require at least FOURTEEN (14) DAYS notice
  • New Clients: A 100% deposit (NON-REFUNDABLE) is required to secure your booking 
    NDIS Clients - Late cancellation fees are charged at 100% as per NDIS guidelines- Please refer to the Service Agreement. 
    Please contact our admin on 0466 341 420 to ensure we receive appropriate notice. You are welcome to leave a message outside of business hours if it is before the cancellation deadline. (Please do not call after 5.00pm on a Friday and leave a message to cancel an appointment scheduled for the Monday as you will incur the cancellation fee).
    Please note that while we endeavour to remind you of your appointments through SMS reminders, these should not be relied upon and it is your responsibility to remember appointments you have made.
  • The NQFTC team hopes that you find this to be a fair and reasonable policy and we thank you in advance for your understanding and cooperation.
(The Office of Fair Trading states that a business is within its rights to charge a cancellation or “no-show” fee for appointments, so long as this has been communicated to a new patient or customer before making the appointment.)
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​To find out more


To find out more about testing and assessments, please contact our office via phone 0466 341 420 or email [email protected]